Weekly Store Performance Report - EE

• Store name

• Conducted on

  Date

• Prepared by

• Location
  Address

Store Information

• What is your store number?

  Yes

  No

  N/A

Store Footfall and Conversion

• What was your footfall last week

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• What was the store conversion last week?

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• What was your Pay Monthly Conversion %

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• What was your Pay as you Go Conversion %

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• What was your Upgrade Conversion %

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• What was the EE mix? %

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PEOPLE

• Are you fully recruited?

  Yes

  No

  N/A

• If under recruited what actions have you taken to recruit?

  just add text

• What is your FTE deficit if under recruited

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• Are any of your team on a PIP.

  Yes

  No

  N/A

• If yes what actions have you planned this week?

  just add text

NPS

• what is the stores NPS performance?

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• Who is the top NPS performer?

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• Who is the worst NPS performer

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• What is the store performance on PAYM NPS?

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• What is the store performance on PAYG NPS?

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• What is the stores demo performance?

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• Are your demo phones live and ready to demo?

  Yes

  No

  N/A

• What is the latest mystery shop result for the store?

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• What actions have you planned from this result.

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• Actions to improve on your store NPS this week

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• Do you have Welcome wallets at every terminal?

  Yes

  No

  N/A

STORE PERFORMANCE

• What was your sim to top up ratio for last week?

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• What was your star offer % last week?

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• Which is your best performing KPI?

  PAYM

  PAYG

  UPGRADES

  HBB

• Which is your weakest performing KPI?

  PAYM

  PAYG

  UPGRADES

  HBB

• OF THE DASHBOARD KPI'S, WHICH IS YOUR BEST PERFORMING KPI?

  CLONE PHONE

  ACCESSORIES

  EE

  CONVERSION

  NPS

• OF THE DASHBOARD METRICS, WHICH IS YOUR WORST KPI?

  CLONE PHONE

  ACCESSORIES

  EE

  CONVERSION

  NPS

• What was your productivity last week?

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• What is your projected productivity this week?

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• What are your actions on performance this week?

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• Who is your best KPI performer

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• Who is your worst performer on KPIs?

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operational actions

• Was the PI count completed in time with no counts left open?

  Yes

  No

  N/A

• What is your stock discrepancy for last week?

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• List your actions for any stock loss

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• List the number of phones stolen this week

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• How long has it taken for any stolen phones to be replaced

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Weekly Standards Check

• Do you have all the correct devices on display?

  Yes

  No

  N/A

• If not what are you actions this week?

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• Is the POS correct and in good condition?

  Yes

  No

  N/A

• If not what are your actions?

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• Is the Matrix correct and at every terminal

  Yes

  No

  N/A

• If not what are your actions?

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• Are all the price tickets correct?

  Yes

  No

  N/A

• Have you got all the latest deals in the Matrix folder?

  Yes

  No

  N/A

• I confirm that all other areas of the business have been delivered in accordance to my job specification

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