Title Page
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Site conducted
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Talent audited
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Conducted on
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Prepared by
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If standing in a queue, an attempt to acknowledge the guest was made in a timely manner
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Host/Hostess confirms reservation (correct reservation details)
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Offer to hang guests' coats, if appropriate
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Provide table within 10 minutes of reserved
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If guests wait for table, inconvenience is acknowledged
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Guest is given the approximate wait time
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Guest is seated within 5 minutes of stated wait time
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Refreshments (i.e. drink from the bar) are offered to waiting guests
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Host/Hostess is knowledgeable and confident (able to answer a general related question)
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Host/Hostess seating procedure meets standard (ensure table is clean and well set for the appropriate number of guests and wish an enjoyable meal)
