Adhoc Store Visit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

15 Golden Rule Check

• Entrance - is it clean, neat and tidy - uncluttered - no rubbish

  Yes

  No

  N/A

• Trolleys - are they clean and in good working condition and stacked neatly

  Yes

  No

  N/A

• Information - is it manned and clutter free

  Yes

  No

  N/A

• Security - are guards courteous and alert

  Yes

  No

  N/A

• Queuing - not more than 3 customers per till

  Yes

  No

  N/A

• Floors - always clean and clutter free

  Yes

  No

  N/A

• Signs - clean and smart and correct font

  Yes

  No

  N/A

• Unattended equipment - no unattended boxes, trolleys, ladders, etc...

  Yes

  No

  N/A

• Merchandise - are shelves always full and fresh

  Yes

  No

  N/A

• Team - do team acknowledge customers (3 meter greet) - no tea parties

  Yes

  No

  N/A

• Cleaning staff - do cleaners acknowledge customers and cleaning equipment not left unattended

  Yes

  No

  N/A

• Managers - are managers visible and available to assist customers

  Yes

  No

  N/A

• PA Announcements - are they friendly, frequent and easy to listen to

  Yes

  No

  N/A

• Courtyard & Distribution - neat, clean and tidy

  Yes

  No

  N/A

• Stockrooms - neat and organized

  Yes

  No

  N/A

SUMMARY

• FINAL COMMENTS/CONCLUSION

• REGIONAL MANAGER

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• STORE MANAGER

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