DVD playback software installed (for Dell or HP)
Image resized utility installed on supervisor PC
iTunes installed on supervisor PC?
Adobe Reader, Java, and Flash Player installed?
Updates for Adobe Reader, Flash Player, and Java disabled?
Bomgar installed, configured for Windows 7 and setup with computer information in the rep console?
Microsoft Office installed (make sure to choose full or complete install)?
Microsoft Office is activated and verified to make sure activation took?
Offline files / sync disabled?
Windows Essentials / windows live / bing bar and bing desktop updates hidden and not installed?
All other available Microsoft updates installed?
Automatic updates disabled and uncheck box to allow all users to install updates.
Audit current computer and compare software installs to ensure all software is reinstalled
Multi-ops installed, configured, and tested?
Topaz signature driver installed (should be installed on every system)
Sophos anti-virus installed?
Springbrook shortcut created under public desktop on supervisor's system?
.NET framework 4.0 full installed needed if springbrook is installed?
Disable all forms of sleep/hibernate
Exacq Camera software installed on supervisor's computer?
user is setup as a standard user?
Desktop icons for word, excel, outlook, multi ops, helpdesk, copied to all users desktop?
User setup to print to network printers in their dept (local printers if they have one)?
Setup mapped network drives?
If thin client or SSD drive, uncheck offline exchange mode during manual setup (right below where you enter server)
Setup signature and turn on in the users email.
Scan system into helpdesk - verify it scanned successfully
If new system, enter monitors, etc into helpdesk.