BBC Workplace - Churn Management

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Site Address
  Address

• Select date

  Date

Churn Management

• Is there a single point of contact for Churn requests?

  Yes

  No

  N/A

• Are costs and churn volumes provided to the BBC on a quarterly basis?

  Yes

  No

  N/A

• Is there coordination with the BBC Key Supplier for Technology Services to clarify scope of IT

  Yes

  No

  N/A

• Are space plans, which comply with all appropriate regulations and meet the requirements of the users, acceptable to the BBC and produced for every churn event?

  Yes

  No

  N/A

• Are space plans signed off in conjunction with IT and electrical coordinators, and is landlord or building control consent obtained before each churn event?

  Yes

  No

  N/A

• Are building occupancy requirements and space needs for planning identified on a quarterly basis, to include a consultation with appropriate BBC Departments?

  Yes

  No

  N/A

• Is information relating to space use and spare capacity for Tier 1 sites updated on a quarterly basis?

  Yes

  No

  N/A

• Is there evidence of working with users, occupants, internal departments and stakeholders on ways of maximising efficiency of space available?

  Yes

  No

  N/A

• Is there evidence of consultation with BBC representatives to identify user requests within 2 business days of churn requests?

  Yes

  No

  N/A

• Is a churn programme produced and signed off in conjunction with BBC, including costs, within 10 business days of request being received?

  Yes

  No

  N/A

• Are Moves Packs completed and issued to users within 15 business days of request?

  Yes

  No

  N/A

• Are deliveries of furniture, equipment and/or any physical adaptation works (moving IT equipment, Radio frequency or power points, user paint schemes, branding) completed in line with the specification?

  Yes

  No

  N/A

• Are desk wiring systems and portable electrical equipment retested in line with British Standards or international equivalent following churn move?

  Yes

  No

  N/A

• Are additional furniture items, equipment etc deemed necessary delivered?

  Yes

  No

  N/A

• Is the Health & Safety file updated upon completion of the churn activity?

  Yes

  No

  N/A

• Is an up to date telephone list provided to switchboard within 1 business day following churn activity?

  Yes

  No

  N/A

• Are all final space plans stored in the Drawing Office within 5 business days of the completion of the churn activity?

  Yes

  No

  N/A