Do the reception staff provide a professional and efficient welcome to all staff and visitors?
Do the reception staff manage enquiries (staff, contractors, visitors, VIP) in terms of speed of handling, appropriate image and behaviour?
Are the reception staff fully briefed and aware of any events within the premises?
Do the reception staff record and issue passes to all visitors upon arrival and operate a security clearance process?
Is there evidence of a key collection service (including monitoring of said service)?
Are induction loops and equipment for disabled visitors available as required?
Is the reception environment clean, tidy and uncluttered?
Are receiving staff members contacted promptly to arrange the collection of visitors?
Is the appropriate uniform (as agreed by the BBC) worn by reception staff at all times?
Are arrangements made for the escort and safety of high profile visitors as requested?
Is a reception service provided outside of Normal Operating Hours for events as required?