BBC Workplace - Reception

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Site Address
  Address

• Select date

  Date

Reception

• Do the reception staff provide a professional and efficient welcome to all staff and visitors?

  Yes

  No

  N/A

• Do the reception staff manage enquiries (staff, contractors, visitors, VIP) in terms of speed of handling, appropriate image and behaviour?

  Yes

  No

  N/A

• Are the reception staff fully briefed and aware of any events within the premises?

  Yes

  No

  N/A

• Do the reception staff record and issue passes to all visitors upon arrival and operate a security clearance process?

  Yes

  No

  N/A

• Is there evidence of a key collection service (including monitoring of said service)?

  Yes

  No

  N/A

• Are induction loops and equipment for disabled visitors available as required?

  Yes

  No

  N/A

• Is the reception environment clean, tidy and uncluttered?

  Yes

  No

  N/A

• Are receiving staff members contacted promptly to arrange the collection of visitors?

  Yes

  No

  N/A

• Is the appropriate uniform (as agreed by the BBC) worn by reception staff at all times?

  Yes

  No

  N/A

• Are arrangements made for the escort and safety of high profile visitors as requested?

  Yes

  No

  N/A

• Is a reception service provided outside of Normal Operating Hours for events as required?

  Yes

  No

  N/A