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  • Do the reception staff provide a professional and efficient welcome to all staff and visitors?

  • Do the reception staff manage enquiries (staff, contractors, visitors, VIP) in terms of speed of handling, appropriate image and behaviour?

  • Are the reception staff fully briefed and aware of any events within the premises?

  • Do the reception staff record and issue passes to all visitors upon arrival and operate a security clearance process?

  • Is there evidence of a key collection service (including monitoring of said service)?

  • Are induction loops and equipment for disabled visitors available as required?

  • Is the reception environment clean, tidy and uncluttered?

  • Are receiving staff members contacted promptly to arrange the collection of visitors?

  • Is the appropriate uniform (as agreed by the BBC) worn by reception staff at all times?

  • Are arrangements made for the escort and safety of high profile visitors as requested?

  • Is a reception service provided outside of Normal Operating Hours for events as required?

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