Are there suitably trained personnel available to provide Mechanical Workshop Lens Maintenance services?
Have there been complaints around failure to respond promptly to the operational needs of the BBC?
Is there a suitable process in place for the Lens Workshop team to communicate the timescales for the completion of work?
Is the Lens Workshop team neatly presented and professional in their manner towards customers?
Are all lathes, drills, heavy saws, tooling and other heavy plant essential to running the workshop fir for purpose?
Has any equipment that is deemed not fit for purpose been suitably isolated and stored safely?
Does the running of this service demonstrate a high level of expertise and experience in the maintenance of high value, technical broadcast lens equipment?
Had the Lens Workshop service been delivered in a timely, efficient and effective manner?
Has the service effected Broadcast Continuity and/or production deadlines negatively?
Has the team been provided with suitable PPE?
Is all equipment PAT tested?
Is the Lens Workshop clean, tidy and suitably presented?