BFM - AFTER HOURS CALLOUT REPORT Copy

• Address of Fault or Facility Name

• Summary of fault

• Name of CRC officer taking call

• This report details actions taken as part of the Out Of Hours service operated by BFM staff

1. Contact Details

• Time and date of receiving call out

  Date

• Callers Contact Name and Number (i.e. Black & White Taxi Operators name xxxxx Tel. No. __________)

• Contact Name and Number of any person at the site (e.g. caretaker) if supplied

2. Work Type

• Work Type (Electrical, Building, Mechanical)

  Select Electrical Mechanical Building

  • Electrical
  • Mechanical
  • Building

3. Location of Callout

• Location details - including exact location on site e.g. "2nd FLOOR MEN'S TOILET CUBICLE"

• Provide FAR number if this is a building facility (Fill this in when back in the office)

• If taking ipad to site, use the LOCATE button to log the precise location of the defect
  Address

4. Details of fault / issue & Action Taken

• Provide summary of fault here ...

• Take photo of fault if possible

  Media

• Provide summary of action taken here .........

• Take photo of defect if it will show works undertaken at end of the job (either as a completed and repaired job, or as the site is left safe for follow up work req.)

  Media

5. Follow up works

• Is there a need to follow this up ?

  No

  YES

• Provide a summary of works required

• What priority should be assigned to the follow up work ?

  Select URGENT (Refer to another callout team) VERY HIGH (Within 2 Hrs of normal work time) HIGH (Within 24 hrs of normal time) ROUTINE (Within 1 week)

  • URGENT (Refer to another callout team)
  • VERY HIGH (Within 2 Hrs of normal work time)
  • HIGH (Within 24 hrs of normal time)
  • ROUTINE (Within 1 week)

• Call out of hours operator and ask to log works with another team. PROVIDE DETAILS OF WHAT TEAM YOU SUGGEST

• Provide time and date that call was logged with the operator

  Date

• Callers Contact Name and Number (i.e. Black & White Taxi Operators name xxxxx Tel. No. __________)

6. Sign off by CRC officer

• Time that call out was completed by attending officer

  Date

• Any comments ? ...

• Signature of attending officer

  Sign

• When complete, email this job to supervisor, go into the Audit section of the app. And 'Sync'