Title Page
-
Store name and/or number
-
Prepared by
PREPARATION
-
Participant's name
-
Did participant follow the 20/20 hand wash rule?
-
Was the participant in proper/neat uniform?
PROCEDURES
Order #1 JR BACON/EGG/CHEESE BURRITO; MED CHEESE STICK; MED CHERRY LIMEADE $8.63
-
Did greeter give name?
-
Was guest greeted in a clear and friendly tone with a smile in their voice?
-
Was order keyed in quickly and accurately, applying proper discounts (if necessary)?
-
Was there a suggestion to upsell or add on for this order?
-
Was the suggested sell appropriate for the order?
-
Was the order repeated back correctly?
-
Was the guest told the correct total? ($8.63)
-
Was the guest offered a sincere thank you and wrap up?
Order #2 CHICKEN STRIP SANDWICH; MED ONION RING; SMALL REESES BLAST $9.60
-
Did greeter give name?
-
Was guest greeted in a clear and friendly tone with a smile in their voice?
-
Was order keyed in quickly and accurately, applying proper discounts (if necessary)?
-
Was there a suggestion to upsell or add on for this order?
-
Was the suggested sell appropriate for the order?
-
Was the order repeated back correctly?
-
Was the guest told the correct total? ($9.60)
-
Was the guest offered a sincere thank you and wrap up?
Order #3 SAUSAGE EGG CHEESE TOASTER ON CROISSANT BUN; MED CHILI CHEESE FRIES; SMALL OREO CHEESECAKE SHAKE $7.23
-
Did greeter give name?
-
Was guest greeted in a clear and friendly tone with a smile in their voice?
-
Was order keyed in quickly and accurately, applying proper discounts (if necessary)?
-
Was there a suggestion to upsell or add on for this order?
-
Was the suggested sell appropriate for the order?
-
Was the order repeated back correctly?
-
Was the guest told the correct total? ($7.23)
-
Was the guest offered a sincere thank you and wrap up?
Order #4 WACKY PACK (JR CHEESEBURGER WITH AN EXTRA MEAT PATTY); MED BLUE RASPBERRY NERDS SLUSH $6.43
-
Did greeter give name?
-
Was guest greeted in a clear and friendly tone with a smile in their voice?
-
Was order keyed in quickly and accurately, applying proper discounts (if necessary)?
-
Was there a suggestion to upsell or add on for this order?
-
Was the suggested sell appropriate for the order?
-
Was the order repeated back correctly?
-
Was the guest told the correct total? ($6.43)
-
Was the guest offered a sincere thank you and wrap up?
Order #5 SUPERSONIC CHEESEBURGER WITH GRILLED ONIONS, ADD JALAPENOS; MED TOT; MED DIET CHERRY DR PEPPER $11.23
-
Did greeter give name?
-
Was guest greeted in a clear and friendly tone with a smile in their voice?
-
Was order keyed in quickly and accurately, applying proper discounts (if necessary)?
-
Was there a suggestion to upsell or add on for this order?
-
Was the suggested sell appropriate for the order?
-
Was the order repeated back correctly?
-
Was the guest told the correct total? ($11.23)
-
Was the guest offered a sincere thank you and wrap up?
Order #6 XL CHILI CHEESE DOG, ADD MUSTARD; BLT; MED ORANGE FLOAT (SHOULD BE RUNG UP AS FANTA FLOAT) $11.88
-
Did greeter give name?
-
Was guest greeted in a clear and friendly tone with a smile in their voice?
-
Was order keyed in quickly and accurately, applying proper discounts (if necessary)?
-
Was there a suggestion to upsell or add on for this order?
-
Was the suggested sell appropriate for the order?
-
Was the order repeated back correctly?
-
Was the guest told the correct total? ($11.88)
-
Was the guest offered a sincere thank you and wrap up?
Order #7 GRILLED CHEESE ADD PICKLES; MED CHED'R PEPPER $6.80
-
Did greeter give name?
-
Was guest greeted in a clear and friendly tone with a smile in their voice?
-
Was order keyed in quickly and accurately, applying proper discounts (if necessary)?
-
Was there a suggestion to upsell or add on for this order?
-
Was the suggested sell appropriate for the order?
-
Was the order repeated back correctly?
-
Was the guest told the correct total? ($6.80)
-
Was the guest offered a sincere thank you and wrap up?
Order #8 3 PC CHICKEN DINNER; REG XTREME TOT; MED CARAMEL SUNDAE $13.44
-
Did greeter give name?
-
Was guest greeted in a clear and friendly tone with a smile in their voice?
-
Was order keyed in quickly and accurately, applying proper discounts (if necessary)?
-
Was the suggested sell appropriate for the order?
-
Was there a suggestion to upsell or add on for this order?
-
Was the guest told the correct total? ($13.44)
-
Was the order repeated back correctly?
-
Was the guest offered a sincere thank you and wrap up?
TEAM WORK
-
Did the switchboard communicate to the rest of the crew?
-
Did the switchboard help any other stations to expedite service?
GENERAL
-
Did the speaker person speak clearly and understandably?
-
Was participant friendly on switchboard?
-
Was switchboard effective at guiding guest through the order?
