British Airways LHR Operations

• Document No.

• British Airways LHR Operations

• British Airways

• Conducted on

  Date

• Prepared by Lauren Murphy

• Terminal 5, LHR
  Address

• Audit attendees

Supplier Procedures

• Does the activity conform to supplier procedures?

  Yes

  No

  N/A

• Are supplier procedures in date and conform to specification?

  Yes

  No

  N/A

• Is there any BA SOP's for this procedure? If yes, does this activity meet the requirements of the SOP's?

  Yes

  No

  N/A

• Does the activity meet the requirements of the contract specification/regulated standards?

  Yes

  No

  N/A

• Are all relevant documents/logs available to staff as per supplier procedures?

  Yes

  No

  N/A

Resourcing

• Does the number of staff engaged in the activity meet the contract schedule?

  Yes

  No

  N/A

• Are all staff signing in/out, at the start/end of shift?

  Yes

  No

  N/A

• Is there a management escalation process in place and up-to-date?

  Yes

  No

  N/A

Training

• Are all training records up-to-date?

  Yes

  No

  N/A

• Are all staff screened and trained to required level?

  Yes

  No

  N/A

• Are shift briefings carried out where required?

  Yes

  No

  N/A

Equipment

• Is all equipment in working order?

  Yes

  No

  N/A

• Are all faults recorded/logged accordingly?

  Yes

  No

  N/A

• Are shift briefings carried out where required?

  Yes

  No

  N/A

Customer

• Are staff appropriately groomed and visually supportive of the BA market image (including uniforms and PPE)?

  Yes

  No

  N/A

• Are staff polite and knowledgeable if the activity they are involved in?

  Yes

  No

  N/A