Christmas - 2023

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

Signage and Entrance

• Is the store inviting as you approach? <br>Are windows clean, outside furniture clean and tidy, litter free? <br>Siren well lit? <br>Please comment and upload images where appropriate.

  Yes

  No

  N/A

• Entrance & Signage

  

• Correct A-board displayed?

  Yes

  No

  N/A

• A- board AM

  

• Correct Menus in place (incl. updated panel without Gingerbread) and following customer flow?

  Yes

  No

  N/A

• Menus

  

• BOB setup per sirens eye?

  Yes

  No

  N/A

• Updated BOB

  

• Correct DOB? DOB with wreath shortbread cookie discarded?

  Yes

  No

  N/A

• DOB

  

POS, Merch and foodcase zone

• Starbucks card holder displayed correctly at the till?

  Yes

  No

  N/A

• MSR Cards

  

• Till area clean and set up correctly?

  Yes

  No

  N/A

• Impulse Stand in place and stocked correctly?

  Yes

  No

  N/A

• Impulse Stand

  

• Merch set up correctly? Store to send to Sinead for approval/advice if necessary

  Yes

  No

  N/A

• Double Wall Bay

  

• Feature Cube

  

• Merch priced correctly?

  Yes

  No

  N/A

• Merch Pricing

  

• Wicker baskets set up and correct signage in use?

  Yes

  No

  N/A

• Baskets set up

  

• Breakfast food display as per sirens eye and all food items on display?

  Yes

  No

  N/A

• Breakfast Case
  

  

• Bottled Beverages - Price sticker displayed correctly?

  Yes

  No

  N/A

• Lunch Display as per sirens eye?

  Yes

  No

  N/A

• Lunch Display

  

• Food levels satisfactory and all new items available? Counter card displayed (Check date on bottom)

  Yes

  No

  N/A

• Food Counter Card

  

• De-lists

  

• New Shelf Skirts in place?

  Yes

  No

  N/A

• Pastry Case set up as per siren? All items available? Glass clean?

  Yes

  No

  N/A

• AM/PM Pastry Case

  

• Is sampling taking place? Can partners actively describe new food items? Food to be sampled correctly, not left at hand-off point.

  Yes

  No

  N/A

• New Bakery Items

  

• New Bakery Items

  

• New Savoury Items

  

• Allergen Guide up to date with correct info?

  Yes

  No

  N/A

Bar and handoff zone

• Sticker for MOP placed at Handoff. Counter cards for Delivery/MOP collection changed to red?

  Good

  Fair

  Poor

  N/A

• MOP Sticker

  

• 

• Condiment bar clean and stocked?

  Yes

  No

  N/A

• Correct magnets on Espresso Machines?

  Yes

  No

  N/A

• Magnets

  

• Music audible and at correct level?

  Yes

  No

  N/A

• Heating and general ambience? Is the inside of the store inviting? Please list any defects and upload images.

  Yes

  No

  N/A

Beverage quality

• Assess quality of promotional beverage - Order TNL. Beverage routine followed?

  Yes

  No

  N/A

• TNL

  

• Assess quality of promotional beverage - Order Caramel Waffle Latte Beverage routine followed?

  Yes

  No

  N/A

• CWL

  

• Assess quality of promotional beverage - Order Toffee Nut Cream Cold Brew. Beverage Routine followed?

  Yes

  No

  N/A

• TNCCB

  

• Assess quality of promotional beverage - Order Hazelnut Chocolate Crunch Hot Chocolate. Bev Routine followed?

  Yes

  No

  N/A

• HCHC

  

Deployment/Speed of service

• Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?

  Yes

  No

  N/A

• Customer connection - suggestive selling new and short dated items?

  Yes

  No

  N/A

• Customer connection - names on labels and names on cups?

  Yes

  No

  N/A

• Balance correct between cafe, drive thru and hand off

  Yes

  No

  N/A

• Customer connection - handoff/drive thru connection appropriate and genuine

  Yes

  No

  N/A

• Name badges on all partners? Left hand side, above heart?

  Yes

  No

  N/A

• Correct footwear on all partners?

  Yes

  No

  N/A

• Aprons clean and ironed?

  Yes

  No

  N/A

• Partners adhering to uniform standards?

  Yes

  No

  N/A

KPI progress and achievements

• Playbook set up, targets set, sampling plan in place or occurring in store?

  Yes

  No

  N/A

• Community boards updated for Christmas? Include Photo.

  Yes

  No

  N/A

• Back Of House tidy and organised?

  Yes

  No

  N/A

• FSA checks happening regularly?

  Yes

  No

  N/A

Bathroom

• Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?

  Yes

  No

  N/A