Title Page
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Audit Title
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Conducted on
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Prepared by
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Location
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The experience audit is intended to assist the auditor in assessing the overall experience of the club.
Daily Experience Audit
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Is the lot clean and free of debris? Are the sidewalks clean of cigarette butts and gum?
- Detractor
- Passive
- Promoter
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Does the lobby area exceed expectations? Is the team engaged, using first names?
- Detractor
- Passive
- Promoter
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Is the gym clean, orderly with the appropriate temperature? Is the gym schedule displayed and easy to view?
- Detractor
- Passive
- Promoter
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Is the child center calm and controlled? Are they running 1:12 ratios and 1:4 for infants? Does the space smell good and music on upon entry?
- Detractor
- Passive
- Promoter
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Are the studios orderly? Are the temps and sounds controlled at a comfortable level? Is the class packed with high energy?
- Detractor
- Passive
- Promoter
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Is the fitness floor neat & orderly? Are the trainers engaged with members & clients?
- Detractor
- Passive
- Promoter
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Do the TEAM, Pilates and Alpha area present at Artistry?
- Detractor
- Passive
- Promoter
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Is the Life Spa clean, does it smell good and are the technicians engaged with their clients?
- Detractor
- Passive
- Promoter
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Is the Cafe clean, chairs pushed in and GSL behaviors present?
- Detractor
- Passive
- Promoter
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Are the men's and women's dressing rooms clean and neat? Is there evidence an attendant has been in the space within the last 10-15 minutes?
- Detractor
- Passive
- Promoter
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Is the family dressing room neat, clean and fully stocked?
- Detractor
- Passive
- Promoter
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Is the pool deck clean and the water clear? Is the temperature appropriate for the season? Are the guards actively scanning and the head guard greeting members at check in?
- Detractor
- Passive
- Promoter
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