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First UK Bus - North Region - Engineering
First UK Bus - North Region - Engineering
Mark Johnstone

First UK Bus - North Region - Engineering

Depot Observation Check Sheet

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Free First UK Bus - North Region - Engineering Checklist

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Information

  • Depot

  • Conducted on

  • Auditor

    • Simon Carlisle
    • Andy Black
    • Stuart Drummond
    • Mark Johnstone

  • Engineering Manager

Communications

IS/IT/ Data Cell Check

  • Does the Depot have its 42" monitor & PC set up to maximise full use ?

  • Corrective Action Required -

  • Comments

  • Does the Depot have WI-FI capability ?

  • Corrective Action Required -

  • Comments

  • Does the Depot have any diagnostic tools and are they kept up to date ?

  • Corrective Action Required -

  • Comments

  • Have the MOT, servicing & inspection plans been set up on SAP ?

  • Corrective Action Required -

  • Comments

  • Is the Depot management conducting any checks on the running shift van to confirm it is kitted out correctly to cope with breakdowns ?

  • Corrective Action Required -

  • Comments

Communications Continued

SAP

  • Does the Depot have a local engineering SAP Champion ?

  • Corrective Action Required -

  • Comments

EE Publications

  • Does the Depot display relevant EE Newsletters / Posters / Emails ?

  • Corrective Action Required -

  • Comments

  • Are these tools being viewed in a positive manner ? ( Feedback)

  • Corrective Action Required -

  • Comments

Communications Continued

KPIs / Benefits Tracker

  • Does the Depot receive Group KPIs & Benefits Tracker ?

  • Corrective Action Required -

  • Comments

  • Does the Depot use the KPIs & Benefits Tracker to help control budgets ?

  • Corrective Action Required -

  • Comments

Team Briefings

  • Are Engineering staff being briefed on current / latest information ? ( EDs Conference feedback / TBT / KPIs / Etc )

  • Corrective Action Required -

  • Comments

LEAN Inspection & Diagnosis

DVEs

  • Are the DVEs competent & trained ? ( Register / Dates) (SOP 38 trained / Brake Cse trained / Electrical Cse trained )

  • Corrective Action Required -

  • Comments

  • Have all DVEs sat the IRTE test ?

  • Corrective Action Required -

  • Comments

  • Have the DVEs been trained to use the diagnostic laptops ?

  • Corrective Action Required -

  • Comments

LEAN Inspection & Diagnosis Continued

  • Does the DVE have a dedicated DVE toolbox & are there any issues with it ? ( Has it been checked using VE doc Jan2012 )

  • Corrective Action Required -

  • Comments

  • Are the DVEs being performance managed ?

  • Corrective Action Required -

  • Comments

SOP 38

  • Is the Depot following the Planning to Inspect Process ?

  • Corrective Action Required -

  • Comments

LEAN Inspection & Diagnosis Cont

  • Does the DVE have an Inspection pack available to him prior to the Inspection taking place ?

  • Corrective Action Required -

  • Comments

  • Does the Inspection pack include the following : <br>1. Vehicle History 4. Warranty<br>2. Repeat Defects 5. Campaigns<br>3. Breakdowns. 6. MPGs

  • Corrective Action Required -

  • Comments

  • Is the Depot using the new SOP 38 inspection paperwork ?

  • Corrective Action Required -

  • Comments

LEAN Inspection & Diagnosis Cont

  • Is the DVE conducting a diagnostic Inspection ?

  • Corrective Action Required -

  • Comments

  • Does the DVE have diagnostic equipment readily available to him & is it up-to-date / calibrated ?

  • Corrective Action Required -

  • Comments

  • Does the DVE have diagnostic equipment readily available to him & is it up-to-date / calibrated ?

  • Corrective Action Required -

  • Comments

LEAN Inspection & Diagnosis Cont

Diagnostic Technician

  • Do the DVEs know the DTs contact details ?

  • Corrective Action Required -

  • Comments

Inspection Planning

  • Is the Depot conducting a 42 day inspection cycle ?

  • Comments

Right First Time Repair

General Engineers

  • Have all engineers ( non DVEs ) been assessed ?

  • Corrective Action Required -

  • Comments

  • Are the engineers being Performance Managed ?

  • Corrective Action Required -

  • Comments

Right First Time Repair Cont

Standard Tasks

  • Does the Depot have hard copies of all the BPGs & Standard Tasks clearly marked & readily available for staff ?

  • Corrective Action Required -

  • Comments

  • Is there evidence that the engineers are using the Standard Task information available for them ?

  • Corrective Action Required -

  • Comments

Management

Management Assessment

  • Have the EM/WPM/Spvr's been assessed ?

  • Corrective Action Required -

  • Comments

  • Are they being Performance Managed & do they have a PDP ? ( Confirm with RED )

  • Corrective Action Required -

  • Comments

Management Cont

Staff Capability Management

  • Do the management hold a register to tell them which staff have any specialised trade Quals ? ( Batt Mngmt/ Cooling Systems/ Air Systems /PSS / Diagnostic trg / etc)

  • Corrective Action Required -

  • Comments

Staff Competence Management

  • Do the management hold a register to monitor the competence of their staff ? ( Trade certs / DVE Qual date / IRTEC date / Elec Cse / Air Cse / etc)

  • Corrective Action Required -

  • Comments

Training Plans

  • Do the EM have a staff training plan ?

  • Corrective Action Required -

  • Comments

Management Cont

Labour Utilisation / Productivity

  • Does the Depot monitor its Labour Utilisation ( Smoke Breaks, Tea Breaks, Clean Up times, correct use of semi-skilled on servicing, etc) & maximise productivity ( Time on task turning scanners )?

  • Corrective Action Required -

  • Comments

Step Up Plan

  • Does the Depot have a step up plan & is it published for all staff to see ?

  • Corrective Action Required -

  • Comments

Defects

  • Does the EM have any plans in place to lower / reduce the number of reported defects ?

  • Corrective Action Required -

  • Comments

Management Cont

Breakdowns

  • Does the EM have any plans in place to lower / reduce the number of breakdowns ?

  • Corrective Action Required -

  • Comments

  • Is the Depot management conducting any checks on the running shift van to confirm it is kitted out correctly to cope with breakdowns ?

  • Corrective Action Required -

  • Comments

  • Is the running shift fully aware of the procedure for tasking a vehicle recovery ?

  • Corrective Action Required -

  • Comments

Management Cont

Data Collation Tools

  • Is the Depot using Data Alchemist / BW / SAP to its maximum potential ?

  • Corrective Action Required

  • Comments

Vehicle Health Checks

  • Does the Depot conduct a weekly vehicle health check ?

  • Corrective Action Required

  • Comments

SOP 6

  • Is the Depot carrying out the new SOP 6 ?

  • Corrective Action Required

  • Comments

Management Cont

  • Are managers using SOP 6 to update engineers individual ILUO spreadsheets ?

  • Corrective Action Required -

  • Comments

  • Check the archive to see if any problems have been identified & actioned. (Confirm an E2E process )

  • Corrective Action Required -

  • Comments

Supervisors

  • Are Supervisors who allocate the work, checking to ensure the work is complete within the expected time frame ?

  • Corrective Action Required -

  • Comments

Management Cont

HR for Engineers

  • Are EMs/ WPMs holding PDRs for all their staff & are they up-to-date ?

  • Corrective Action Required -

  • Comments

  • Are all staff being performance managed ?

  • Corrective Action Required -

  • Comments

Engineering Finance

  • Is the Depot meeting the new finance reductions ? ( Speak with Finance before visit )

  • Corrective Action Required -

  • Comments

Management Cont

  • Have any contingency plans been made to correct any budget control issues ? ( If applicable )

  • Corrective Action Required -

  • Comments

Staff At Risk

  • Does the Depot have any engineers at risk & have any staff reductions been made ? Progress Update.

  • Corrective Action Required -

  • Comments

  • Skilled Engineering Headcount comparison from 2011/12 - 2012/13

  • Corrective Action Required -

  • Comments

Management Cont

Engineering Site Maintenance

  • Does the EM have a site maintenance plan covering the fixed assets & tools within the workshop ? ( Pillar drills / Oil dispensers / Torque wrenches / Gauges / etc )

  • Corrective Action Required -

  • Comments

SOP 42 - Yearly Plan

  • Is the Depot using a yearly plan ?

  • Corrective Action Required -

  • Comments

  • What format is used for the yearly plan ?

  • Corrective Action Required -

  • Comments

Management Cont

  • Is the plan readily available to management ?

  • Corrective Action Required -

  • Comments

  • What elements are being captured by the yearly plan ? (MOTs / Appraisals / Inspections / Holidays / Servicing / etc )

  • Corrective Action Required -

  • Comments

  • Have the MOT, Servicing & Inspection plans been set up on SAP ?

  • Corrective Action Required -

  • Comments

Management Cont

  • Does the Depot integrate MOTs into the inspection cycle ?

  • Corrective Action Required -

  • Comments

SOP 42 - Period Plan

  • Are the Depot using a Period Plan & has it been created from the Annual Plan ?

  • Corrective Action Required -

  • Comments

  • What format is used for the Period Plan ?

  • Corrective Action Required -

  • Comments

Management Cont

  • Is the Period Plan readily available to management ?

  • Corrective Action Required -

  • Comments

  • What elements are being captured by the Period Plan ? ( MOTs / Appraisals / Inspections / Holidays / Servicing / Campaigns / Slippages / Cascades / etc )

  • Corrective Action Required -

  • Comments

SOP 42 - Weekly Plan

  • Is the Depot using a weekly plan ?

  • Corrective Action Required -

  • Comments

Management Cont

  • What format is being used for the weekly plan ?

  • Corrective Action Required -

  • Comments

  • Is the plan readily available to management/staff ?

  • Corrective Action Required -

  • Comments

  • What elements are being captured by the Weekly Plan ? ( MOTs / Appraisals / Inspections / Holidays / Servicing / Campaigns / Slippages / Cascades / etc )

  • Corrective Action Required -

  • Comments

Management Cont

SOP 42 - Daily Plan

  • Is the Depot using a Daily Plan ?

  • Corrective Action Required -

  • Comments

  • What format is being used for the Daily Plan ?

  • Corrective Action Required -

  • Comments

Management Cont

  • Is the Daily Plan readily available to management / staff ?

  • Corrective Action Required -

  • Comments

  • What additional elements are being captured by the Daily Plan ?

  • Corrective Action Required -

  • Comments

Logistics / Stores

Assessment

  • Has the Storekeeper been assessed ?

  • Corrective Action Required -

  • Comments

  • Is the Storekeeper being Performance Managed ?

  • Corrective Action Required -

  • Comments

Special Tools

  • Is the Depot holding a cable repair kit & is it fit for purpose ?

  • Corrective Action Required -

  • Comments

Logistics / Stores Cont

  • Is the Depot holding all the special tools needed for the fleet it maintains & are they fit for purpose ?

  • Corrective Action Required -

  • Comments

Warranty Wastage

  • Are all stores returned to the store for warranty consideration ?

  • Corrective Action Required -

  • Comments

  • Does the storekeeper clearly segregate items marked for warranty & package them appropriately ? ( Use of shelves not bins )

  • Corrective Action Required -

  • Comments

Logistics / Stores Cont

Service Packs

  • Does the storekeeper prepare service packs for engineers ?

  • Comments

Stores Equipment

  • Does the bar code reader & docking station work 24/7 & do staff know how to use it ?

  • Corrective Action Required -

  • Comments

Consumables

  • Are consumables located close to the point of repair ?

  • Comments

Logistics / Stores Cont

Waste Mangement

  • Is waste material being disposed of correctly to reduce waste management costs ?

  • Corrective Action Required -

  • Comments

Venda 365

  • What items are dispensed from the Venda 365 ?

  • Comments

Store Times

  • Is the store manned at peak times

  • Corrective Action Required -

  • Comments

Logistics / Stores Cont

Checks

  • Is the EM trained in good stores management ?

  • Corrective Action Required -

  • Comments

  • Are the stores being checked & monitored by the EM on a regular basis & is there evidence to prove this ?

  • Corrective Action Required -

  • Comments

  • Is a 95% first time hit rate being achieved ?

  • Corrective Action Required -

  • Comments

Logistics / Stores Cont

NDC

  • Does the storekeeper make good use of NDC ?

  • Corrective Action Required -

  • Comments

Stores Cleanliness / Layout

  • Is the store kept in clean condition & is it laid out in a logical order ?

  • Corrective Action Required -

  • Comments

LEAN / KAISEN / EH / 5S

LEAN / KAISEN / 5S ( LK 5 ) Training

  • Has the Depot completed its L/K/5S plan ?

  • Corrective Action Required -

  • Comments

Engineering Hygiene

  • Is the Depot showing good examples of Engineering Hygiene ? ( Conduct a walk around the workshop )

  • Corrective Action Required -

  • Comments

LEAN / KAISEN / EH / 5S Cont

Workshop 5S

  • Has the Depot completed its 5S & is it being maintained ?

  • Corrective Action Required -

  • Comments

LEAN

  • Is the Depot set up to maximise effectiveness & efficiency in line with LEAN principles ?

  • Corrective Action Required -

  • Comments

Miscellaneous

Depot Plan

  • Does the EM use the Depot Plan to help identify, implement & monitor improvements & is there evidence of this ?

  • Corrective Action Required -

  • Comments

Staff EE Confirmation Check

  • Conduct a staff check to confirm an understanding of: Standard Tasks, BFGs, Break Times, Planning to Inspect, etc.

  • Corrective Action Required -

  • Comments

Sign Off

  • Date & Time

  • Audited By

    • Simon Carlisle
    • Andy Black
    • Stuart Drummond
    • Mark Johnstone

  • Initials Of Auditor

First UK Bus - North Region - Engineering
Mark Johnstone

First UK Bus - North Region - Engineering

Depot Observation Check Sheet

Use this Template
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