Information
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Great Service Review
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Store
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Conducted on
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Prepared by
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Store Business Manager
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Was there a people greeter present?
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Was the people greeter warm and friendly?
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If no people greeter present are customers receiving a verbal greeting from the POS team member?
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Are customers walking past team members before receiving their first greeting?
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Are customers recieving their first greeting on the shop floor in 1 - 2 minutes?
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Is the service leader in a suitable location on the shop floor?
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Does the service leader have an earpiece and IPAD in use?
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Are team members acknowledging customers?
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Are POS team members giving a verbal farewell?
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Did you observe a good service experience in this store?
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Names of team members acknowledging customers
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Names of team members not acknowledging customers
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General Comments
