KNOWLEDGE BOWL 2018 -K&S

Title Page

GRILL

You should check meat patties with a thermometer every hour and record the temp every 2 hours on the ___________________ Temperature Log. INTERNAL MEAT
What colored tongs are used in the grill station? RED AND YELLOW
Approximately how long should the frozen (4.0 oz) meat patty be cooked on the flat grill before turning it? 2 MINUTES
What is the proper mixture of salt and pepper ratio to season a 4 ounce meat patty? 20:1
What is the maximum holding time for cooked bacon? 4 HOURS
How often you clean and sanitize your work area? AT LEAST EVERY 2 HOURS
Date and rotate everything using what rotation method? FIRST IN - FIRST OUT
What is the maximum hold time for refrigerated tempered grill chicken product? 4 DAYS

CARHOP

What are the four signs that a guest may need assistance? GUEST FLASHES CAR LIGHTS; GUEST HONKS HORN; GUEST USES HAND SIGNS OR MOVEMENTS; GUEST STRIVES OR MOTIONS TO MAKE EYE CONTACT
What is the 60/60 rule? DROP YOUR MONEY EVERY $60 OR EVERY 60 MINUTES, WHICHEVER COMES FIRST
When are orders considered "Critically Late"? OVER 5 MINUTES
What does the "A" stand for in C.A.R.E.? AWARENESS
Skating, running or walking quickly displays a sense of what? URGENCY
How often does a check back occur? EVERY 10 MINUTES

SWITCHBOARD

How many attempts at suggestive selling are made per order? ONE
What are the 5 steps to handling a guest complaint? B.L.A.S.T. BELIEVE, LISTEN, APOLOGIZE, SOLVE, THANK THEM
What should the switchboard operator do after taking the order of a patio guest? TELL THE GUEST THEIR ORDER #, THEIR TOTAL AND THAT A CARHOP WILL BE WITH THEM SHORTLY
The switchboard must be answered in how much time? 10 SECONDS
What does W.U.T.T.I. stand for? WELCOME THEM USE THEIR NAME TAKE CARE OF THEIR NEEDS THANK YOU INVITE THEM BACK
If a guest is having trouble hearing or ordering, what should you do? GO TO THE CAR OR SEND A MANAGER OR CARHOP OUT
What should you do to prepare yourself for questions while running the switchboard? KNOW THE MENU
What should a crash kit contain? MENU; HAND CALCULATOR; GUEST TICKETS; STATE AND LOCAL TAX CHARTS; PENCILS

SWAMP

When filtering or boiling out the fryers, you should always wear protective equipment. This includes gloves, apron, and _____________. GOGGLES
What fried products are salted? FRIES & TOTS
How many ounces of chili go on a medium chili cheese tot? 2 OUNCES
What is the approximate time it takes to temper chili? 24 - 36 HOURS
Three important words to use and remember in the filtering and rotation process are: FILTER, REPLACE & DUMP
Shredded Cheese is used only for items that have what product on them? CHILI
How often should fryers vats should be skimmed? EVERY 10 MINUTES
There are 7 "Fry Cooking Don'ts". Name 2 of the 7. 1. Don’t fill fry baskets more than 1/2 full. 2. Don’t leave frozen products out at room temperature. 3. Don’t fill fry baskets over fryer. 4. Don’t leave fry baskets in liquid shortening. 5. Don’t re-cook or pre-cook any fried product, NO blanching. 6. Don’t heat non-fried items, including Chili, in fry basket. 7. Don’t pre-fill baskets.

DRESSER

The only time it is acceptable to add old product to new product is ________________. NEVER
How many pickles are placed on a Jr. Burger? 3
What temperature are all products in the Dresser Station must be maintained at? 34*F - 40*F OR LESS
What is SONIC's 20/20 rule? WASH HANDS EVERY 20 MINUTES FOR AT LEAST 20 SECONDS
How often should squeeze bottles be changed out and cleaned? EVERY NIGHT
How many ounces of mustard go in a junior deluxe cheeseburger? 1/8 OUNCE
How many ounces of lettuce go on a Junior Chicken Strip Sandwich? 1/2 OUNCE
How many strips of bacon go on a Bacon, Egg & Cheese toaster? 3 FULL STRIPS OR 6 HALF STRIPS

FOUNTAIN

What is a UDM? ULTIMATE DRINK MACHINE
What is SONIC's signature drink? CHERRY LIMEADE
How long can brewed tea be kept a room temperature? 4 HOURS
How many ounces of flavored syrup go in a large Praline Pecan Iced Coffee? 3/4 OUNCE
What is overrun? THE AMOUNT OF AIR ADDED TO ICE CREAM
What is the ideal overrun of SONIC real ice cream from the ice cream machine? 50%-60%
How often should the collar and the spindle be cleaned and sanitized? AFTER EVERY USE
How many ounces of rainbow candy go in a 32 oz slush? 2 OUNCES

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