Retail Store Visits Copy

• Audit Title

• Conducted on

  Date

• Conducted by

• Location
  Address

• Manager on Duty

Store Experience on the Shopfloor

• Are customers being greeted upon entering the store?

  Yes

  No

  N/A

• Is there a good atmosphere in store?

  Yes

  No

  N/A

• Are staff wearing Carhartt WIP uniform <br>

  Yes

  No

  N/A

• Do we have enough cover on the floor to engage all customers?

  Yes

  No

  N/A

• Are fitting rooms being serviced by a dedicated team member

  Yes

  No

  N/A

• Are fitting rooms clean and clear of clutter <br>

  Yes

  No

  N/A

• Till Point are customers being informed about mailing lists/customer database <br>

  Yes

  No

  N/A

• Are there pens/staples/card holders at the Till<br><br>

  Yes

  No

  N/A

• Is there a current season catalogue behind the Cash Desk to inform customer of other styles or colours available?

  Yes

  No

  N/A

• Are customers being advised of additional/complimentary products during their visit?

  Yes

  No

  N/A

• If Nespresso is available are customers being offered?

  Yes

  No

  N/A

• Are all lights/spot lights working and positioned correctly. Check Low displays/Neons/C-Logos/Cinema Displays

  Yes

  No

  N/A

Windows and VM Standards

• Are seasonal POS images/Window Vinyls displayed correctly and according to the Marketing Guidelines?

  Yes

  No

  N/A

• Are the windows and mannequins representative of current standards and inline with product push<br><br>

  Yes

  No

  N/A

• Are the products in the windows easily identifiable by customers who enter the store within the first 20 seconds.

  Yes

  No

  N/A

• Are products merchandised with correct pricing and tickets <br>

  Yes

  No

  N/A

• Are products merchandised in store according to VM guidelines <br>

  Yes

  No

  N/A

• Do we have the correct level of merchandise on display<br>

  Yes

  No

  N/A

• Have products been changed and re-merchandised in store according to best/slow sellers to optimise sales?<br>Give examples of a couple of products

  Yes

  No

  N/A

Stockroom and Replenishment

• Has delivery been processed, if not how many boxes and what is the timeline to process it.

  Yes

  No

  N/A

• Do we have the correct stock levels in the Stockroom in each product category? <br>Jackets<br>Sweats<br>Knits<br>Pants<br>Shirts<br>Tees<br>Accessories <br><br>If not please advise action taken

  Yes

  No

  N/A

• Is the stockroom organised, clean and to standard? <br>Please include a couple of pictures to show the standard of the stockroom

  Yes

  No

  N/A

• Are Delivery Notes organised and filed correctly?

  Yes

  No

  N/A

• Has NOS been adjusted and updated according to the protocol. <br>

  Yes

  No

  N/A

Office Area

• Is the Office Area organised?

  Yes

  No

  N/A

• Are Lash Reports up to date?

  Yes

  No

  N/A

• Is the staff rota up to date?

  Yes

  No

  N/A

• Is staff area/kitchen clean and tidy ?

  Yes

  No

  N/A

• Is the staff toilet clean and tidy?

  Yes

  No

  N/A

Trouble Shooting Issues

• Add any points that need to be looked at ASAP.

  Yes

  No

  N/A

• Signature once complete

  Sign