Title Page

  • Conducted on

  • Prepared by

  • Scheme

Internal & External Building Walkaround

  • Internal impressions walkaround (fire doors wedged, scooters within hallways, fire extinguisher checks, flammable items, notice board check, general cleanliness)

  • External impressions walkaround (full perimeter walkaround, car park signage, gutters, moss build up, condition of furniture, fence panels)

H&S

  • Customer PEEPs are in date, summary is in place

  • ERP in date (in place on housing & care office notice board) stored within red fire box along with PEEP summary & fire evacuation procedure.

  • Housing ERP scenarios complete

  • Care provider ERP scenarios complete

  • Home checks & fire door checks up to date on tracker

  • Service certificate & risk assessment dashboards in date

  • Weekly fire actions complete on C365 - none overdue, No FRA's overdue, actions updated & chased pro-actively

  • Quaterly SALTO back up on USB drive being complete

  • Weekly master key audit being complete on iAuditor

  • Contractor sign in book actively being used

  • Public liability visible on notice board

  • Evidence of pet policy in place where needed, pet agreements signed within individual customer folders where applicable

  • Fire action notices are applicable within the communal areas and not misleading

  • Monthly pull cord spot check complete

  • Monthly kitchen audits completed

  • Monthly master key audit complete

  • Monthly gym audit complete

Care H&S Checks

  • Daily wellbeing calls check sheet - care (upload photos)

  • Weekly Stairlift Checks - housing (upload photo) if applicable to your scheme

  • Daily H&S check sheet - care (upload photos)

  • Weekly H&S check sheet - care (upload photos)

  • Monthly H&S check sheet - care (upload photos)

  • Daily fire panel checks - care (upload photos)

  • Weekly hot/cold & flush water checks - care (upload photos)

  • Weekly internal EML checks - care (upload photos)

  • Monthly external EML checks - care (upload photos)

  • Monthly communal window restrictor checks - care (upload photos)

  • Monthly communal pull cord checks - care (upload photos)

  • Monthly customer pull cord, pendant & window restrictor checks - care (upload photos)

  • Monthly thermometer calibration checks - care (upload photos)

  • Monthly first aid stock checks - care (upload photos)

  • Monthly disaster box stock checks - care (upload photos)

  • Monthly SALTO Audit checks - care/housing (upload photos)

Staff & Customers

  • Weekly Customer restaurant attendance tracker complete

  • Catering panel meeting minutes saved within sheets (quality & transformation - catering - catering panels)

  • Customer/village monthly meeting complete, minutes saved within shared folder, add date in notes, minutes to include section from care provider

  • Snap survey complete for grounds maintenance & window cleaning (take photo of survey uploaded webpage), add date in notes

  • ASB related BA's are being raised on on NG, evidence in notes with BA number or insert photo/screenshot.

  • Starter tenancy BA's are being raised on NG, evidence in notes with BA number or insert photo/screenshot.

  • CORE Letting logs complete for new allocations this month and evidence in attached photos

  • Annual Policies, H&S induction/renewal, DSE & 3rd party resident fund have all been complete by staff and are not overdue

  • Complaints are being logged within both service360 & communicated on the weekly complaints tracker, interaction logged along with early resolution notes

  • Monthly staff meeting complete, minutes saved upon shared, add date in notes

  • Staff tracker in date with no overdue dates within each tab

  • Monthly Lifestyle Coach performance pulse document complete

Care KPI's

  • H&S checks complete

  • Care indemnity & insurance documents in place

  • Care professional liability & CQC rating on display

  • How to complain/raise a SG visible on care notice board

  • All handovers communicated daily and saved in place on shared

  • List of FM/FA trained staff in place

  • Correct OOH rota in place

  • Staff DBS checks available for inspection

  • Evidence of agency & new starter inductions

  • Evidence of attendance to resident meeting (allocated slot)

  • Overall KPI scorecard, please note overall % out of the 100% target

RLM Sign off

  • RLM Signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.