Title Page
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Conducted on
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Prepared by
HOST SERVICE SCRIPT
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Upon seating the guest,was able to mention 123 punch
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Handling menu & Exiting table <br>
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Suggestions at the Door ( ITT) - talk about the best sellers.<br>Razzle Dazzle technique & Short and Sweet.<br><br>
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Repeating order according to food sequence, mentioning the approx. time of serving <br>
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Attending the wait guest.<br>
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Reservations on weekend.<br>
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Offering the patio area. Not Applicable for Trinoma.<br>
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Scenario 1
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INFORMING A GUEST WITH THEIR TABLE AVAILABILITY.<br><br>example:“Excuse Ms. Lyn, thank you for waiting. Your table’s ready, right this way please!”<br>“Table for three under the party of Ms.Maricel Cabanan, your table’s ready Sir.!”<br>“We are calling for the party of Mr. Ronel , table for 6. Your table’s ready Mam!”<br><br>
Role Play
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Scenario 1
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Scenario 2<br>
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Scenario 3<br>
Server's Service Script
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Upon seating the guest door script <br>
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handling menu and exiting guest table.<br>
Guest acknowledgement
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Approach the guests not more than 30sec . Allow them to relax first and browse their menu. <br>
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Handling menu for suggestive selling technique.
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Server will place a beverage nap on the guest table as acknowledgement
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The server introduce his/ her name.<br>
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Talk about the best sellers.- Razzle Dazzle Technique.<br>
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Talk about the best sellers- Short and sweet Technique. <br>
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Taking guest order- <br>Sample script :So, would you like me to get you something to drink first while you are still browsing the menu?”<br> *If Guests are NOT READY yet:<br> Guest: “Can you come back later?"<br> Server: “Sure! I will be back as soon as ready to order.”<br> *If Guest is READY to order:<br> <br> Guest: Excuse me, we are ready to order!<br> Server: “Yes Mam, what are you having ?”<br>
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Repeating order according to food and drinks sequence..
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BFF CARD
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After repeating order the server should ask the guest of they are BFF card holder.<br>
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if Yes, the server should ask the guest if they wanted to serve the complimentary coffee and tea with a spiel.
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Presenting Order list with a correct spiel.<br>
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Offering the complimentary sauce( All Fish & Chips)
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Server's were able to perform 100% Check.( Specific item that the guest order).
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Dining Scripts, Changing Plates, refilling, pre -bussing. Ex. "“Excuse me Sir, would you like me to change plate?”, " Let me change a fresh plate for you"<br>
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Offering Dessert or coffee , Suggestive selling tech , handling menu
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Farewell greetings.<br> “Thank you very much for dining, I enjoyed serving you today. My name is Diane , please visit us again! <br><br> Have a great day!”<br><br>
Role play
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Role Play 1
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Role Play 2
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Role play 3<br>
FOH ESSENTIAL
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Tables and Chairs are aligned, no wobbling tables.
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Table properly set up, cutler aligned and plates
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Couches are clean, no crumbs / oil on chairs.
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Observing " Oyster Theory"
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Consistent use of buss- tub with black cloth.
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Sense of urgency.
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Organized Buss stands and service area.
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Paper straw available.
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Complete busser's kit essential
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Peppermill was available( For salad and soup).
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Table & Beverage napkins available, tooth pick, wet napkins.
Manager on Duty Essential
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Wearing proper management dress code
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100% Table visit and engages with the guest.
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Conducts pre- shift meeting
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Dining Leadership.
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Mag card accountability, not being used by staffs.
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Statisfies guest complaint beyond their expectation.
Operations Essentials
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Business hours posted & visible.
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Guest are attached to even on lean period.
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Storage area are locked.
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No " 86' items.
