Store Health Check

• Audit Title

• Store

• Colleague

• Conducted on

  Date

• Prepared by

• Personnel

Smart People

• First impression strong, good feel in store with team engaging?<br>

  Yes

  No

  N/A

• All colleagues had a review (6 monthly PDR - Talent Matrix plot, monthly review, probation review if applicable)?<br>

  Yes

  No

  N/A

• Evidence that conduct & capability process is in place for any underperformance?

  Yes

  No

  N/A

• Evidence of active development?<br>

  Yes

  No

  N/A

• Clear succession and recruitment plan?<br>

  Yes

  No

  N/A

• Evidence of cascade of current key messages?

  Yes

  No

  N/A

Smart Selling

• Evidence of plan to drive Customer?<br>

  Yes

  No

  N/A

• Presentation of team and store to a high standard?

  Yes

  No

  N/A

• Live demo kit working and playing content?

  Yes

  No

  N/A

• Ideal rota and to SOH budget?

  Yes

  No

  N/A

• Evidence of DPS, SFL & Tech expertise delivered?

  Yes

  No

  N/A

• Daily briefings happening and team can articulate?

  Yes

  No

  N/A

• Colleagues targetted correctly and aware of their position MTD?

  Yes

  No

  N/A

• Can articulate/demonstrate recovery plan to bridge the gap in performance (if required)?

  Yes

  No

  N/A

Planning for success?

• Volume growth (New/Ups/Simo/Prepay)?

  Yes

  No

  N/A

• Quality growth (Business/Entertainment/Acc/Insurance)?

  Yes

  No

  N/A

• Fixed Line Broadband growth?

  Yes

  No

  N/A

Overall store RAG rating Green 14+ Amber 8 -13 Red below 8

• RAG

  14+

  8 - 13

  < 8

Commercial Business review

• PIGEX

  GEX

  PI

• Revenue

  >£ store target

  <£ store target

• Customer

  >75%

  <75%

• Conversion

  Green

  Red

• New

  >£ store target

  <£ store target

• Ups

  >£ store target

  <£ store target

• Prepay

  >£ store target

  <£ store target

• Broadband

  >£ store target

  <£ store target

• Business

  >20%

  <20%

• Smart Solution Mix

  >35%

  <35%

• Accessories

  >£ store target

  <£ store target

• Insurance

  >35%

  <35%

Agreed actions

• By who and by when

  Yes

  No

  N/A

• Yes

  No

  N/A