Subway

• Subway Excellence

• Site

• Conducted on

  Date

• George Katsikis

Shopfront

• Decluttered front window

• Front door

• Signage

• Litter

• Lighting

• Insert Pictures

  Media

Dining Room

• Lighting

• Floors

• Tables and Chairs

• Ambience

• Music

• Insert Pictures

  Media

Sandwich Unit

• Chill Line

• Hotwell 4 hour timer

• Cookie display

• Cleanliness

• Insert Pictures

  Media

Marketing

• Sandwich Unit clutter free

• Menu board configuration

• Counter cards x2

• Floor stand (where applicable)

• Current window in place

• Current FAF secondary message in place (if applicable)

• Maximum 2 footers

• Insert Pictures

  Media

Customer Service

• 3 second Rule

• Smiles and friendly greeting

• Full uniform

• Hand washing

• Repeat the order

• Suggestive Selling

• Insert Pictures

  Media

Back Area

• General Cleanliness

• Boxes organised

• De Cluttered, no visible charts

• Staff communications board in place

• Insert Pictures

  Media