Weekly store performance report

• Store name

• Conducted on

  Date

• Prepared by

• Location
  Address

PEOPLE

• who is on PIP in your team?

  just add text

• how well did these colleagues perform last week?

  just add text

• Take a picture of their performance on here (sap breakdown)

  Media

• are they aware of their trend in performance?

  Yes

  No

  N/A

• When is the next meeting booked?

  just add text

• Have you submitted your people tracker to Rob Dawkins?

  Yes

  No

  N/A

• was anyone off sick last week?

  Yes

  No

  N/A

• What stage is that team member going to be on and when?

  just add text

• have you completed your best nomination for this month?

  Yes

  No

  N/A

• Have you sent e cards this month?<br>How many e cards have you sent this month?

  Yes

  No

  N/A

• actions on people this week?

  just add text

CUSTOMER

• what is the stores NPS performance?

  Safe

  At Risk

  N/A

• what is the store performance on PAYM NPS?

  Safe

  At Risk

  N/A

• what is he stores performance on PAYG NPS?

  Safe

  At Risk

  N/A

• whats is the stores demo performance?

  Safe

  At Risk

  N/A

• who is your best performer?

  just add text

• who is your worst performer?

  just add text

• are your store phones being answered? are there any outstanding messages that need responding to? Make a test call now.

  Yes

  No

  N/A

• are demo phones live and ready to demo?

  Yes

  No

  N/A

• whats is the latest mystery shop result for the store?

  Safe

  At Risk

  N/A

• what is the weakest area on the latest mystery shop?

  just add text

• what segment was it conducted on?

  PAYM

  PAYG

  UPG

  HBB

  MBB

• actions on customer this week?

  just add text

PERFORMANCE

• what was your sim to top up ratio for last week?

  just add text

• what was your star offer % last week?

  just add text

• what was your total conversion last week?

  just add text

• what is your best converting KPI?

  just add text

• where is your biggest opportunity on conversion?

  PAYM

  PAYG

  UPGRADES

  HBB

• ADD A PICTURE OF YOUR WTD PERFORMANCE

• ADD A PICTURE OF YOUR MTD PERFORMANCE

• WHICH IS YOUR BEST PERFORMING KPI?

  PAYM

  PAYG

  UPGRADES

  HBB

• WHICH IS YOUR WEAKEST KPI?

  PAYM

  PAYG

  UPGRADES

  HBB

• OF THE DASHBOARD KPI'S, WHICH IS YOUR BEST PERFORMING KPI?

  CLONE PHONE

  ACCESSORIES

  EE

  CONVERSION

  NPS

• OF THE DASHBOARD METRICS, WHICH IS YOUR WORST KPI?

  CLONE PHONE

  ACCESSORIES

  EE

  CONVERSION

  NPS

• what was your productivity last week?

  just add text

• what is your projected productivity this week?

  Yes

  No

  N/A

• actions on performance this week?

  just add text

operational actions

• How much discount did you use last week?

  just add text

• How much discount have you used MTD?

  just add text

• Have you got email authorisation for every penny?

  Yes

  No

  N/A

• how many idocs did you have last week?

  just add text

• was the PI count completed in time with no counts left open?

  Yes

  No

  N/A

• what is your stock discrepancy for last week?

  just add text

• do you have any outstanding vacancies?

  Yes

  No

  N/A

• is your SAP profile up to date?

  Yes

  No

  N/A

• actions on operations this week?

  just add text