Brunchfast

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Friendliness

• Employee following proper order taking procedures, 3 second greeting, upselling, and repeating said order or confirming?

  Yes

  No

  N/A

• Employee's smiling at customers; using key phrases such as please, thank you, my pleasure

  Yes

  No

  N/A

• Sampling on every wait order! Every employee knows what and when to sample. Do employee's know what to communicate when we're waiting on products to finish coooking and why?

  Yes

  No

  N/A

• Uniform & Appearance policy! Jack's 20/20

  Yes

  No

  N/A

• Guest Service employee's can give a proper description of the new products

  Yes

  No

  N/A

• If new cooler ordered are GS employee's making it correctly?

  Yes

  No

  N/A

• Product is hot and fresh!... Check that timers are being used for PHC product's.

  Yes

  No

  N/A

Outside

• D/T Window and Window area clean

  Yes

  No

  N/A

• Parking Lot is clean for the most part

  Yes

  No

  N/A

Dining Rooms and restrooms

• Dining room is clean and stocked

  Yes

  No

  N/A

• Restrooms are cleaned and stocked

  Yes

  No

  N/A

• Drink Station is clean and stocked

  Yes

  No

  N/A

• Basket Execution & Order Execution! Observe whether employee's are calling the names or screaming the numbers. If the latter immediately coach!

  Yes

  No

  N/A

Kitchen

• Brunchfast item's are being made correctly. Do employee's know hold times for any brunchfast products

  Yes

  No

  N/A

• If there are fries in the fry bin make sure they're fresh and hot with hold times running! Communicate if they're not

  Yes

  No

  N/A

• Build to's are being used and followed for the most part

  Yes

  No

  N/A

• Kitchen Crew is wearing headsets- If not inquire as to reason and ensure they're wearing headsets

  Yes

  No

  N/A

• Kitchen is generally clean

  Yes

  No

  N/A

• Equipment general cleanliness and hoods, behind and under fryer's, grill and POU's

  Yes

  No

  N/A

General

• Employee's are able to answer question's about brunchfast! Ask a guest service, grill person, shift manager, and prep person if available at least one question about the new products. If they get it incorrect immediately coach and ensure manager's are following up!

  Yes

  No

  N/A

• All big bills are slotted... open drawers and check

  Yes

  No

  N/A

• Staffed for business

  Yes

  No

  N/A

• Employee's working stations properly trained and certified

  Yes

  No

  N/A

• Employees can explain handwash policies

  Yes

  No

  N/A

• Employees know what SOS Timer is for and know what VOG is

  Yes

  No

  N/A

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