Market 39 complete store review

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

STORE SALES REVIEW

• SALES VERSUS BUDGET WITH MANAGER?

  Yes

  No

  N/A

• P&l reviewed with manager?

  Yes

  No

  N/A

• BCP REPORT REVIEW WITH MANAGER AND TEAM?

  Yes

  No

  N/A

• Flushes vs ly from bp/cp ( goal five flushes per day)

  Yes

  No

  N/A

• Tire units vs budget reviewed with manager or assistants ?<br>

  Yes

  No

  N/A

• Alignments vs last year reviewed with manager?

  Yes

  No

  N/A

• REVIEWED ROAD HAZARD WITH MANAGER AND ASSISTANTS

  Yes

  No

  N/A

• OIL STEP UPS AND TRAINING

  Yes

  No

  N/A

IMAGE BUILDING REVIEW

• TRUST SIGN POSTED ?

  Yes

  No

  N/A

• DOES THE OUTSIDE NEED PAINTING?

  Yes

  No

  N/A

• PARKING LOT AND ENTRANCE FREE OF TRASH

  Yes

  No

  N/A

• EMPTY DRUMS AROUND?

  Yes

  No

  N/A

• SHOP CLEAN AND ORDERLY?

  Yes

  No

  N/A

• ALL TIRE DISPLAYS FILLED AND CURRENT P.O.S POSTED?

  Yes

  No

  N/A

• ALL ASSOCIATES IN PROPER UNIFORMS?

  Yes

  No

  N/A

• RESTROOMS CLEAN AND PROPERLY SUPLIED?

  Yes

  No

  N/A

• ARE THERE HOLES IN PARKING LOT?

  Yes

  No

  N/A

• FLOOR AND CARPETS CLEAN.?

  Yes

  No

  N/A

• DOORS AND WINDOWS CLEAN

  Yes

  No

  N/A

• WAITING AREA FREE OF CLUTTER

  Yes

  No

  N/A

• WAREHOUSE CLEAN AND ORGANIZED?

  Yes

  No

  N/A

• LANDSCAPING IN GOOD CONDITION?

  Yes

  No

  N/A

• COMPANY TRUCK CLEAN INSIDE AND OUT?

  Yes

  No

  N/A

• COMPANY TRUCK SERVICED?

  Yes

  No

  N/A

• NO HANDWRITTEN SIGNS ON WALLS OR OFFICE AREA?

  Yes

  No

  N/A

• SALES COUNTER CLEAN AND FREE OF CLUTTER?

  Yes

  No

  N/A

• CASH DRAWER $200.00 BALANCED AND FREE I OWE YO

  Yes

  No

  N/A

• OIL CHANGE SIGN ?<br>OUTSIDE

  Yes

  No

  N/A

• BUILDING EXTERIOR CLEAN?

  Yes

  No

  N/A

• EMPLOYEE BREAK AREA CLEAN?

  Yes

  No

  N/A

OPERATIONS

• REVIEW PHONE SHOPS AND WRITE UP POOR PERFORMERS

  Yes

  No

  N/A

• LICENSES AND PERMITS UP TO DATE?

  Yes

  No

  N/A

• DEPOSIT LOG UP TO DATE

  Yes

  No

  N/A

• ALL MERCHANDISE SECURED AND PUT AWAY WITHIN 48 HRS OF RECEIVING

  Yes

  No

  N/A

• TIRE DECK COUNT LOG CURRENT? And WITHIN 5 tires weekly.

  Yes

  No

  N/A

• TIME SHEETS AND VAST CLOCK HOURS

  Yes

  No

  N/A

• STAFFING ADEQUATE FOR LOCATION?

  Yes

  No

  N/A

• EMPLOYEES USING CELL PHONES FOR PERSONAL REASONS.<br>PLAYING GAMES ON CELL PHONES?

  Yes

  No

  N/A

• STATE INSPECTIONS REPORT SENT? AND ORDER NEW SUPPLY

  Yes

  No

  N/A

• TECHNICIANS USING FLOOR MATS AND SEAT COVERS

  Yes

  No

  N/A

• ALL EQUIPMENT WORKING AND IN PROPER ORDER?

  Yes

  No

  N/A

• REVIEW OPEN WORK ORDERS ,OPEN PO'S FOR PARTS 30 DAYS PRIOR

  Yes

  No

  N/A

• APPOINTMENTS LOG SET UP IN VAST.?

  Yes

  No

  N/A

• SAFETY GLASSES BEING USED?

  Yes

  No

  N/A

• COMPRESSOR SERVICED AND MAINTENANCE FILLED OUT?<br>AST ?

  Yes

  No

  N/A

• USING 3-3 APPOINTMENT SYSTEM.<br>

  Yes

  No

  N/A

• STORE INTRANET BEING BEING READ DAILY?

  Yes

  No

  N/A

• NO ABANDONED CARS IN PARKING LOT

  Yes

  No

  N/A

• NO EMPLOYEE TICKET IN VAST NOT PAID?

  Yes

  No

  N/A

• SAFETY MEETING BEING HELD AND KEEPING RECORDS

  Yes

  No

  N/A

• NO OUTSTANDING INVOICES IN VAST.?

  Yes

  No

  N/A

• CHECK EMPLOYEES HISTORY AND PURCHASES ACTIVITIES

  Yes

  No

  N/A

SPOT CHECK INVENTORY

• BATTERY COUNT AND MATCH TO VAST?

  Yes

  No

  N/A

• NEGATIVE ON HAND

  Yes

  No

  N/A

• SPOT CHECK FLUIDS AND MATCH TO VAST

  Yes

  No

  N/A

• CHECK RECEIVERS IN VAST

  Yes

  No

  N/A

• INVENTORY CORRECTIONS DONE?

  Yes

  No

  N/A

• TIRE COUNT TODAY TO MATCH VAST?

  Yes

  No

  N/A

• TIRE COUNT PERFORMED AND WITHIN 5 TIRES OF VAST?

  Yes

  No

  N/A

EPA OSHA REVIEWS

• OSHA BINDER SIGNED AND COMPLETE MONTHLY OSHA REQUIREMENTS

  Yes

  No

  N/A

• SAFETY KLEEN LOG PRESENT ?

  Yes

  No

  N/A

• FLOOR FREE FROM CIGARETTES?

  Yes

  No

  N/A

• WASTE TIRE LOG PRESENT ?

  Yes

  No

  N/A

• FIRST AID KIT FULLY STOCKED?

  Yes

  No

  N/A

• WASTE ANTIFREEZE MARKED PROPERLY?

  Yes

  No

  N/A

• FUSE BOX EXTENSION CORDS AND BREAKERS BOX ALL AT CODES?

  Yes

  No

  N/A

• NEW AND USED BATTERIES OFF FLOORS ?

  Yes

  No

  N/A

• FUSE BOX CLEAR AND ACCESSIBLE ?

  Yes

  No

  N/A

• FIRE EXTINGUISHER CURRENT AND UO TO DATE?

  Yes

  No

  N/A

• OIL SPILLS IN SHOP AREA?<br>BACKROOM ?

  Yes

  No

  N/A

• NEW AND USED OIL TANKS LABELED PROPERLY?

  Yes

  No

  N/A

• SHOP RAGS IN CONTAINER?

  Yes

  No

  N/A

• ALL LIGHTS IN SHOP WORKING?

  Yes

  No

  N/A

• ALL LIFTS WORKING AND LOAD CAPACITY?

  Yes

  No

  N/A

• ELECTRICAL CORDS OFF FLOOR?

  Yes

  No

  N/A

• EYE WASH STATION PRESENT AND FUNCTIONAL ?

  Yes

  No

  N/A

• MSDS BOOK PRESENT AND ALL ASSOCIATES TRAINED?

  Yes

  No

  N/A

INVOICE REVIEW

• BRAKE AND TIRE REPORT HANDED TO CUSTOMERS WITH THE MAGIC QUESTION?

  Yes

  No

  N/A

• ALL WORK ORDER SIGNED BY TECHS?

  Yes

  No

  N/A

• RE-TORQUE INITIALED BY CUSTOMER?

  Yes

  No

  N/A

• INVOICED SIGNED BY CUSTOMER AND MANAGER OR ASSISTANT?

  Yes

  No

  N/A

• ALL INVOICES HAVE DECLINED WORK PRICED OUT?

  Yes

  No

  N/A

• ALL PMAS COMPLETED AND PRICED?

  Yes

  No

  N/A

• GO OVER 2 DAYS OF INVOICES REVIEW WITH MANAGER?

  Yes

  No

  N/A

• EMAIL ON EVERY INVOICE?

  Yes

  No

  N/A

• TORQUE STICK COLOR AND TORQUE SIGNED BY TECH?

  Yes

  No

  N/A

• WORK ORDERS AND CUSTOMERS INFORMATION FILLED OUT PROPERLY?

  Yes

  No

  N/A

MARKET MANAGERS EVALUATION BY MANAGER?

• WAS MM RECEPTIVE TO YOUR NEEDS?

  Yes

  No

  N/A

• DID MM GAVE CLEAR AND PRECISE DIRECTION TO CORRECT OUT OF LINE ISSUES?

  Yes

  No

  N/A

• DID MM UDJUSTED INVENTORY WHILE AT LOCATION?

  Yes

  No

  N/A

• IS THERE ANYTHING THAT MANAGER NEEDS FROM MM TO BE MORE SUCCESFUL?

  Yes

  No

  N/A

• DID MM SPENT QUALITY TIME TRAINING?

  Yes

  No

  N/A

OUT OF LINE ISSUES

• ISSUES?

  Yes

  No

  N/A

• ACTIONS TO BE TAKEN?

  Yes

  No

  N/A

OVERALL CONTACT FINAL

• FOLLOW UP CONTACT DATE SET FOR REVIEW OF OUT LINE ISSUES

  Yes

  No

  N/A

• Manager

  Sign

• Market manager

  Sign