Mystery Shopper Eat in

• Conducted on

  Date

• Prepared by

• Location
  Address

Arrival and Ordering

• Was the restaurant clean and inviting from the outside?

  Yes

  No

  N/A

• Was there music being played at a suitable volume inside the<br>restaurant?

  Yes

  No

  N/A

• Was the queue well managed and your order taken efficiently?

  Yes

  No

  N/A

• How many minutes did you wait in the queue before your order was taken?

  1-2

  2-3

  3-4

• How clean and tidy was the area where you ordered your food?

  Presentable

  Dirty or Untidy

• Were the team members well presented?

  Yes

  No

  N/A

• How well did the person at the till connect with you with a smile, eye contact and an appropriate greeting?

  Welcoming

  Robotic

• Did your server offer you the opportunity to add to your order?

  Select Offered additional items AND a large meal Offered additional items Didn't upsell

  • Offered additional items AND a large meal
  • Offered additional items
  • Didn't upsell

• Rate the interaction / engagement you had with your server.

  Engaging

  Poor

• If you asked about an allergy, were you directed to the allergen poster/folder, without any further advice being given?

  Yes

  No

  N/A

• How long was it before you received your order from placing it at<br>the speaker box?

  Less than 3.30 minutes

  Between 3.30 and 4.30 minutes

  Over 4.30 minutes

• How well did your server end with a pleasant parting comment?

  Friendly

  Robotic

  Absent

• State the name of your main server

Post Order Experience

• Were napkins and straws available?

  Yes

  No

  N/A

• Were both your order and receipt fully correct?

  Yes

  No

  N/A

• Were you given a voucher?

  Yes

  No

  N/A

• Was your order presented as expected?

  Yes

  No

  N/A

• Please attach photos as evidence

  Media

• Was the freshness and temperature of your order as you would expect?

  Yes

  No

  N/A

• Were the bins and the floor in the seating area both clean and tidy?

  Yes

  No

  N/A

• Were the tables and chairs inside the restaurant clean?

  Yes

  No

  N/A

• Were all caution cones being utilised correctly?

  Yes

  No

  N/A

• Mark YES if;
  - No caution cones were visible.
  - Caution cones were being used correctly; as part of a
  cleaning task or to recognise a hazard. E.g. mopping the
  floor, covering up spillages etc. Please note, wiping
  tables does not require a cone.
  Mark NO if;
  - Caution cones were being used incorrectly; they were
  present in the restaurant but there were no hazards e.g.
  mopping the floor, covering up spillages etc.
  Please state if you saw any visible cones not in use
  correctly.

• Were the toilets INSIDE the restaurant (if applicable) clean and well stocked?

  Yes

  No

  N/A

• Was any ONE member of our team exceptionally helpful or outstanding in some way?

  Yes

  No

  N/A

• Based on this visit, how likely are you to recommend Burger King (1-10)?

• -Did you notice any issues that were outside of the team's control that it would be useful for Burger King to know?

• Please attach a picture of your receipt

  Media