TC Certification

Information

TC should be certified in every station. They should be good at delegating and coaching the team. Most importantly, they should be willing to help the store improve

Must know how to check labor to adjust for training during the week
Must be able to fill out Friday Numbers Worksheet and send information to DM on a weekly basis
Must know how to figure out how many training hours they will have per week. Must know how to plan and distribute these hours.

Must know what tool to use in order to know id hiring must be done - Man Power Assessment
Must be able to figure out what positions the store needs to either cross train or hire for
Must know how to fill out Man Power Assessment
Must know how to conduct an interview and where to look for interview guides
Must know how to fill our all steps of new hire paperwork and what needs to be done before new hire can be scheduled

Must know how to get a new hire training packet ready - training calendar, CBT, written certifications and certifications from portal
Must know how to plan out what new hire needs to be learning on each day work
Must know how to acquire badge numbers for new employees and how to reset a new hire's CBT password
Must be able to explain how they check a new hire training progress

Knows where certifications are located
Knows what chart is used to know if certifications are expired or current
Knows how to input certifications in the computer and print out sheet that shows employees' certifications expiration dates
Knows what certifications are needed per employee
Knows how to get information for new products and plans on how to roll it out to the team

How do you print "actual vs guide" information from the back office PC? How do you check if you are running over/under on labor? What is the goal?
How do you know how many training hours you have per week? How do you plan and distribute these hours?
What information is included on the Friday Numbers Worksheet?

What is the Man Power Assessment? How often do you fill it out?
How do you know when to hire and what positions to hire for?
How would you know if you could cross train an employee instead of hiring a bran new one?
What do you look for during an interview? How do you know what questions to ask? Is there a tool that can help you during this process?
What paperwork must be filled out when hiring? What items must be completed by the new employee before they can be put on the schedule?
How do you put together a training packet for a new hire? What does it consist of?
What tool do you use to determine what a new hire will be learning each day?
Can you show me how to retrieve a badge number from the BOPC? How do you reset an employee's password on the CBT (new and old employee)?

Where are certifications located?
What is used to know if certifications are expired for any employee in the restaurant?
What certifications are needed per employee? Where do you get the certifications?
How do you know the upcoming of a new product? How do you plan out the training/cascade of the new product?
Management Observations/Additional notes