Title Page
-
Conducted on
-
Prepared by
-
Location
Untitled Page
-
Warm welcome, use guest name, introduce yourself
-
Smile, posture, grooming
-
Be at the pick-up site at time of arrival
-
Greet the guest with professional signage (e.g., printed, iPad sign)
-
Offer to take the guest’s bags
-
Open and close doors for the guest
-
Ask if the guest wants any luggage with them rather than in the back and place the luggage accordingly
-
Sanitizer available
-
Bottled water available (glass or eco-friendly no plastic)
-
Mention complimentary Wi-Fi ( hotspot available ) and international device charging capability
-
Advise guest of estimated time for the trip
-
Music must be offered through the W app or other brand approved vendor
-
Ask guest if prefer to listen to news or silence versus music playing
-
Inquire about the temperature in the vehicle (In extreme heat vehicle must be pre-cooled before the guest enters)
-
Talent is knowledgeable and confident
-
Positive Emotional engagement, warm conversation, personalized service, anticipation
-
Drive safe and used headset / hands free when making telephone calls
-
Offer further assistance before a warm closing and demonstrate appreciation
-
Vehicle clean, tidy, odor free inside / polished and clean outside
