Jetstar Passenger Services Readiness Check list

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

4) Airport Operator

Dangerous Goods

• 4.7 Dangerous Goods Signage in place:

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 4.7 (a) Where tickets are issued, passengers checked in, aircraft boarding areas, baggage collection areas

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

Airport Signage

• 4.10 Airport Signage in place:

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 4.10 (a) Check-in

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 4.10 (b) Queue Entry

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 4.10 (c) Sales and Ticketing

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 4.10 (d) Service Desk
  

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 4.10(e) Gate Lounge

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 4.10 (f) Outside Terminal

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

7) Ground Handling

GH personnel Training and Certification

• 7.7 GH personnel trained and certified for:

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 7.7 (a) Dangerous Goods (Group E)

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 7.7(b) Security (ICAO Annex 6)

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 7.7 (y) Safety Management System

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

Delivery of Training

• 7.8 Training conducted by

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 7.9 Syllabus of Training and Certification accepted/approved by GK

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 7.10 SLA in place for the provision of training

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

GH Training Records

• 7.11 Training records current and available for GH personnel

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 7.12 Training records and personnel list forwarded to Safety and Quality Department for sample audit and submission to JCAB
  

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

9 Customer Service

Service Level Agreement

• 9.1 SLA in place for the provision of :

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.1(a) Check in / Ticketing

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.1(b) Passenger Boarding / Gate Lounge

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

Check in

• 9.2 Customer Service /Ticketing check in position in place

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

IT Equipment

• 9.3 Confirmation of local airport cabling – Is recabling required ?

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.4 Standard PC Model kits ordered in sufficient quantity for proposed port / Common User

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.4 (a) Std Check-in Model

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.4 (b) Point of Sale (Service Counter) Model

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.4 (c) Back Office Model

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.4 (d) Laptop Model

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.5 Communications Links in place and tested

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.6 Computers available and tested

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.7 Fax printers available and tested

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.8 Telephones / lines in place and tested

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.9 Boarding Pass Available and Tested

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.1 Airport Printers accessible via Navitaire (Flightspeed (Res) and Minisoft (Check-in))

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.11 EFTPOS terminals Available and Tested

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.12 Appropriately licensed software installed on computers
  

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

Consumables

• 9.13 Port Package issued to port, including

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.13 (a) Baggage tags
  

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.13 (b) Boarding passes

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.13 (c) Vouchers / Service Recovery tools
  

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.13 (d) ULD Pallet Tags (incl DG Tags)

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.13 (e) General Stationery

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.13 (f) Printing Paper

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.13 (g) Printer cartridges (Ribbons / Toner)

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.13 (h) Reporting Forms – OSCARs, JFAIRS

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• Bingo Cards, Underfloor Load Advice (ULA’s)/ (LIR's), Passenger Count Forms

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.14 Suitable storage facility for Jetstar consumables

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.15 Provisions in place to ensure boarding passes and manual baggage tags are adequately protected

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

Scales

• 9.16 Check in Scales Calibrated

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.17 Calibration Certificates provided to Safety and Quality Department for submission to JCAB

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

CSO Training and Certification

• 9.18 CSO trained and certified for:

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.18 CSO trained and certified for:

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.18 (a) Dangerous Goods (Group E)

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.18(b) Security (ICAO Annex 6)

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.18 (c) Aerobridge Operation

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.18 (d) Passenger Door Operation – A330

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.18 (e) Passenger Door Operation – A320/A321

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.18 (f) Safety Management System

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.18 (g) Passenger Safety / Marshalling

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• Required

Delivery of Training

• 9.19 Training conducted by GK/ Other

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Actual Completion

• Proposed Completion

• Supporting Documentation

• Comments

• Add media

  Media

• Required

• 9.2 Syllabus of Training and Certification accepted/approved by GK

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Actual Completion

• Proposed Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.21 SLA in place for the provision of training

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

CSO Training Records

• 9.22 Training records current and available for CSO's

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.23 Training records and personnel list forwarded to Safety and Quality Department for sample audit and submission to JCAB

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

CSO Licensing and Approvals

• 9.24 Relevant Licences checked and verified

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.24 (a) Radio Operator Certificate of Proficiency / Licences

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

Other

• 9.25 Verify Ground handler has appropriate access to communicate with aircraft

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.26 Verify Ground Handler access to GK intranet

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.27 Ground handler access to print flight plan

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.28 Bag Tag Available and Tested
  

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media

• 9.29 Verify for each airport Freecall numbers for Helpdesk, Operations & Engineering Maintenance watch

• Compliant or Non - Compliant

  Compliant

  Non - Compliant

• Required

• Responsible Person

• Proposed Completion

• Actual Completion

• Supporting Documentation

• Comments

• Add media

  Media